Access to Justice in the Online Future
http://www.guardian.co.uk/law/2013/jan/18/tomorrows-lawyers-access-justice-online-richard-susskind
“The problem comes sharply into focus when people contemplate taking an action through the courts. From a lay perspective, as well as appearing to be unaffordable, the courts seem to be excessively time-consuming, unjustifiably combative, and inexplicably steeped in opaque procedure and language.
Better access to justice should embrace improvements not just to dispute resolution, but also to dispute containment, dispute avoidance, and legal health promotion.
Often non-lawyers may not know that they are in a situation in which there is a legal problem to be resolved, contained, avoided, or that there is some benefit to be secured. Paradoxically, it seems you need to be a lawyer to know if and when you would benefit from legal help…”
Once again, Richard Susskind nails it.