Online Arbitration WG Resources
Next call:
Tuesday, October 3rd, at 2:00 p.m. Pacific time (5:00 p.m. Eastern time). At that time, please call 1 877 524-1194 and, when prompted, enter the conference identification number 167057.
Link to Trello board: https://trello.com/board/national-roundtable-odr-working-group/4ff3423c47a7af51615b7a4e
Here are some of the documents shared among the Online Arbitration Working Group:
- Working Group Members (DOC)
- Repairing a Broken System – FTC Report (PDF)
- Comments of Professor Jean R Sternlight to CFPB Arbitration Inquiry (PDF)
- Drive Through Arbitration, Amy Schmitz (PDF)
- One Slide Design of a Consumer Protection ODR System (PPT)
- A Company’s Voluntary Refund Program for Consumers Can Be a Fair and Efficient Alternative to a Class Action (Eric P. Voigt) (PDF)
- Killing Them with Kindness: Examining “Consumer-Friendly” Arbitration Clauses After AT&T Mobility vs. Concepcion (Myriam Gilles) (PDF)
- Online Dispute Resolution: The Next Big Thing? by Pablo Cortes (PDF)
- Design for a Consumer Friendly ODR Process (DOC
Here is a draft consumer-friendly ODR principles document from Betsy Broder. A note from Betsy on the draft:
“This is a draft document of my musings on elements for an ODR framework. I must stress that these are just thoughts, and do not necessarily reflect the FTC’s position on these issues. In fact, in some regards the positions in the document have gone beyond positions taken by the Commission. I consider this a thought piece, to be used to advance our discussions. Moreover, I tried to include some positions that members of this working group expressed during our calls.”